Refund and Delivery Policy

Refund/return policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Shipping and Delivery Policy

We deliver products Australia wide using local and interstate couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations

Sure Power ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 3249 3188 to enquire about a special order.

Sure Power Brisbane

4 Manilla St
East Brisbane
4169 QLD

ELC# 72911

Mon - Fri, 8am - 5pm

24/7 Callout Service for Contracted Clients

Directions

Sure Power Sydney

Unit 3/11 Jullian Cl
Banksmedow
2019 NSW

ELC# 233 747C

Mon - Fri, 8am - 5pm

Directions

Sure Power Melbourne

Unit 9/56 Wirraway Drive
Port Melbourne
3207 VIC

ELC# 32576

Mon - Fri, 8am - 5pm

Directions